Support

Hello Martín, Please run a debug scan of this machine and send us the results. We will send you the detailed instructions by email.

Hi Gleb, Thanks for your idea. We will probably add this is some future version. However this will only work for software installed with Windows Installer. For other software we would need other methods, and some will not be possible to uninstall remotely at all.

Hi Gleb, Thanks for the information, yes, it's really the same for all information in the Security category (antiviruses, firewalls and auto-updates).

Hi Scott, The serial numbers issue seems to be sorted now. This depends on the "Static IP address" flag that you can see and edit on "Edit-Properties" page. Machines with static IP are pinged and scanned by their saved IP address, and for machines without this flag the network name is resolved to IP address first and this IP is used then. The option "Resolve network names" is only used when scanning by IP addresses and only to show the names in the Scanner window. It does not influence anything else. Please check if the described issues are related to the static IP flag and let us know. Yes, the program relies on MAC, UUID, serial number and asset tag. Even if a network card is changed, there are other 3 parameters (though serial number is only relevant for branded computers and asset tag is not filled most often). So in 99% of cases the same hardware merges into one asset. This even causes problems to some users wanting another hardware under the same network name (as it was in v.1.6, which we tried to avoid now).

Unfortunately it's not possible to add devices manually yet. But we are working on this possibility and it should be available in September.

Can you please send us a couple of INV files for such computers (support@softinventive.com)? Right-click them and choose "Show in Explorer" to find the files. It seems that more accurate serial number is located in another field than we expected it to (on many Dells we've seen the same number is specified in two different fields - BIOS S/N and chassis S/N, seems to be wrong assumption on our part).

Try to open existing storage and convert it in-place. If the same happens, as a last resort, create an empty storage (uncheck the option "Import previous version storage") and start from scratch.

Hi, This is a known issue. We are working on the solution and hopefully this problem will be fixed soon.

Hi Scott, Do you see anything similar to the required serial number in "View details - Hardware - System details"? If not, try the following: scan a computer which serial number you know for sure with the TNI previous version standalone scanner (download here). It will generate an XML file with the scan results in the "Data" subfolder in the current location. Open it in Notepad and try to find the serial number. If you find it, let us know where exactly and send us this file by email. If not, unfortunately it won't be possible to bring up these serials.

Sander, Exactly. Using table reports you can do many things. And what you can't do there, you can do in Excel by exporting the report to CSV (like highlighting duplicate values, etc). Hemo2, You're welcome 🙂 We have released an update today which contains the "Reset properties" feature. Just select your storage root, go to "Edit - Properties", click "Reset properties", tick the checkbox "Determine device type" and click "Apply". All devices' types will be redetected. This feature is safe for network devices, it will not reset their type to "generic device".

The detection is made only when the first scan is done. Afterwards asset type is not changed by the program. Really, they need to be deleted and rescanned. But in the next update we will add a possibility to redetermine the asset type and virtual type to avoid the need to clear everything and rescan from scratch or setting the properties manually.

TNI 2 moved out of the beta state. Beta version topic closed.

Hi Hemo2, We are still working on this issue, please give us some more time. We need to discuss the possibilities again here.

Hi Thrashie, Do you experience the same with the latest update (2.0.1 build 1078)? If so, please send us an email.

This issue was finally fixed in the latest version 2.0.1. Do you still have troubles with scanning these Linux systems with the latest version? If so, please send us an email.

This should be fixed with the latest version 2.0.1.

Hi Hemo2, Thanks for your message. FYI, we have added all the CPU models you have sent us to our mobile CPU detection list in the version 2.0.1 (build 1074).

Yesterday we have released TNI 2.0 beta 6 (build 1048). Here is the list of changes: Added: Registered users of TNI 1.6 can use this beta version in production (without beta version limitations). It is now possible to add custom fields and user fields to the table reports for objects other than asset. Print preview and printing of table reports. "Hide empty rows" option added to the "Assets x Software" report to allow cleaner reports. Improved: Forbidden and must-have software renamed to tracking of presence and absence. Export performance for huge table reports. "Storage" mode tab merged with "Edit" mode tab. Software versions are enclosed in parentheses during report export in Software accounting. Software accounting filters. Connection method settings for Windows computers. Fixed: Some errors and percentage output during SSH scan. MSVCR90.dll issue. GUI issues in Windows 7 with increased size of window elements. Non-english text copying issue. Many other fixes and improvements.

This doesn't seem like a TNI issue. The appropriate classes in the security namespace are just absent in one of the files that you've sent us. I can't say for sure what causes similar systems to behave differently.

This will be fixed in the next update. UPD: Fixed.

Steve, Please send us the XML files for the two identical computers from the same OU, one that is reporting fine and another that is not, to our email for analysis.

Click on the small gray cross to the right of the "Status" word (above the "Forbidden" button).

Hello fbrem, Please send us the file for this computer to support@softinventive.com for analysis (right-click on the computer and select "Show in Explorer" to find the file). 2 ALL: Please do not post bug reports here (that would require us to ask for more information from you), use email for this. Use this topic for discussion of new features, functionality questions, feedbacks and suggestions. UPD: Fixed.

Please send us a message from your corporate email so that we know which company you represent. As soon as we have the new beta with support for removing the limitations we will notify you.

When you copy or export something, some text is randomly replaces with "BETA VERSION". This is the only limitation to prevent production use, because the beta is not limited in any other way. Currently we don't have a full version of beta, but as soon as we have it, you will get it. Besides, if you purchase the current version, you will save some funds, as the prices will rise after the TNI 2.0 release, but registered customers will get a free upgrade.