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Support

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Everything posted by Support

  1. There are several issues involved that may cause this to fail. The first is the fact that some systems (particularly XP and Server 2003) don’t, by default, wait for the network connection to be active before allowing the user to log in. This is causing Group Policy to be applied before the network connection is active. Since the script does not reside on the box, the call to it is failing. Once you set "Machine - Administrative Templates - System - Logon - Always wait for the network at computer startup and logon” to enabled, that should solve this particular issue. The other issue is minor, but may cause some problems. It turns out for Startup scripts, the first time Group Policy is applied the script will not run due to the associated registry values not being written yet. On the second reboot, and any subsequent ones, the script should run as intended.
  2. First, check if you have the latest version of the program (Help - Check for new version). If not, install the latest one and see if the problem persists. If you do, or it doesn't help, please send us two files: "groups.dat" and the XML file for one of the duplicating machines to our email - support@softinventive.com - for analysis.
  3. Unfortunately no. Extended search functions will be available in the future versions. Meanwhile you can run a custom tabular report including the username field and search in this report.
  4. Thanks for your post. Unfortunately it's not possible in the current version (you can only scan by one name at a time without wildcards, or select multiple systems in the network places overview), but we'll try to add that in the future updates.
  5. No, the program does not currently support setting any commands or options from command-line. That will be possible in the future versions of the program. Only the standalone audit tool "tniaudit.exe" can be run to scan the local machine (with "/scripted" parameter for silent scan).
  6. Hi Beano, Well, this is not a bug, so nothing to fix. I would rather say this is a feature that needs to be added. You're right, this was discussed, but I've only said that it will be available in future versions, and not in the next update (see this post). Unfortunately I still can't say when exactly this feature will be added. Stay tuned for the updates. P.S. Next time please update the old topic instead of posting a new one.
  7. Yes, it can be done by running a VBScript. Create a file with *.vbs extension (for example UsersGroup.vbs) with the following text (lines starting with apostrophe are comments): 'Set the computer name. Dot means local PC, and a network name of remote computer can be used. strComputer = "." strUsers = "" 'Replace "/Administrators" with "/Power Users" to view that group's users. Set colAccounts = GetObject("WinNT://" & strComputer & "/Administrators") For Each objUser In colAccounts.Members strUsers = strUsers & objUser.Name & vbCrLf Next 'Uncomment the following four lines to get both Administrators and Power Users at the same time 'Set colAccounts = GetObject("WinNT://" & strComputer & "/Power Users") 'For Each objUser In colAccounts.Members ' strUsers = strUsers & objUser.Name & vbCrLf 'Next Wscript.Echo strUsers If you run this file just double-clicking on it, it will show you a message box. It's text can be copied by pressing "Ctrl+C" in the box itself. If you need a console output, run the following command: csript //NoLogo UsersGroup.vbs
  8. Hello Tam, Unfortunately our program doesn't collect this information in the current version. But we will add such possibility in the next version. Our apologies for the inconvenience.
  9. Yes, but you also need to select "Tools - Refresh data storage folder" in the main menu.
  10. Hello, Do you mean "Installed software" or "Program Files folder"? What is the version of TNI that you use? Can you also send a screenshot showing the problem to support@softinventive.com ?
  11. Hi Chris, Thanks for the notice. Currently the are no other options except dialog box and copying directly to clipboard, but we are going to improve these features in the future versions. With direct copy to clipboard, this text can be properly pasted to a spreadsheet. And by the way, almost all Windows dialog boxes content can be copied by pressing Ctrl+C in them (result is the same as with direct copy, except the window title and "OK" button text which is also copied). Anyway, we do understand that this was just a temporary workaround and we'll add a normal tabular report for computers filtered by software product soon.
  12. Unfortunately not yet. We're going to add such command-line options in the next version after rewriting of some internals.
  13. Understood. I thought you were transferring the new files by copying them (any file manager would ask for overwriting). And even with unpacking from archive, the archiver should usually ask, but not this one - I remember you're selecting whether to overwrite files or not before you start unpacking and don't even know yet whether there will be files with same names... I don't like WinZip for that from long ago :)
  14. Yes, you can do that by running "Reports - Software reports - Software and licenses", right-click the item "Windows Internet Explorer 7" and select "Show computers with DON'T have this software".
  15. No, the version of Internet Explorer is not retrieved now. We are going to add it in one of the next versions. However "Windows Internet Explorer 7" (and perhaps IE8 also) does show up in "Add/Remove programs" and thus in the "Installed software" category.
  16. Currently this is not possible, but such feature will be added to one of the following updates of the program. Meanwhile it's possible to manually delete old XML files after sorting them in explorer by date, though it will not remove the nodes in the program itself, however the installations count will not be affected after you will recalculate installations (Tools - Software accounting - Recalculate installations).
  17. Currently this is not possible. But this is an interesting feature and we will include it to the future versions of the program.
  18. Thank you for your idea, we will certainly include this possibility to the future versions of the program. By the way, currently you can search not only by computer name, but also by IP address, if it is displayed - in view modes "IP", "Name (IP)" or "IP (Name)".
  19. Hello, Thank you for your ideas, we will try to implement them in the future versions. Can you please send us (to support@softinventive.com) an example of this registry key exported to a .reg file from a real environment so that we could analyze it for proper implementation of this feature?
  20. Yes, as long as the script is specified to be run in the user properties or group properties. What do you mean by "tni script" and how is it different from group policy script? Do you mean that with other new users there was no such issue? Or this is the first new user since you started to use TNI? The script is of course should be available in the appropriate scripts folder, but it is also should be specified in the appropriate field in the user's or user group's properties. If the script is a property of group, and earlier you haven't to specify the script file name in the users properties, maybe you have just forgotten to add this user to a group? Anyway I haven't understood whether it's actually scanned or not. You say it is still capturing the machine, but if the "last updated" field shows June 2008, that it means that it does not - it's just an old snapshot that you see. Can you please send a screenshot of the program showing "General information" for this computer to support@softinventive.com? And possibly another screenshot showing what is not right with the information (profile logon)?
  21. First of all, check if the script is actually running for this new user. Generally you would need to specify the name of the script file in the new user profile properties in the AD. Also, after the user logs in, refresh the audit tool folder and check the date of scan which is displayed in the program in "General information" category in "Last updated" field - is it showind today? And what current authentication information do you mean - what category and what field do you need to be updated?
  22. I suppose that not only installed software is not visible, but all other information too. Most likely that computers which are not in domain just cannot be scanned because of access isses. Please read this question in our FAQ: Access denied error
  23. Hi, Unfortunately now there is no specific roadmap for this feature, because is requires some internal structure rewriting which is happening now. I think I will be able to be more specific in a month or two.
  24. Hi, Currently it's not possible to scan Macs with TNI. We are going to add Mac OS X and Linux support in the end of February.
  25. Hi, Yes, the next version of the program will have main menu options for backup and restore of file storage, though actually this page of manual was intended for SQL DB operations, but such type of storage will not be available too soon. Currently you only need to backup and restore the whole Data folder. As you know, its path is set in "Options - Storage". At present this folder's contents is two .dat files, .xml files for computers and .xmd files for network devices. So to backup all data you need to copy or pack the whole folder, and to restore - copy back or unpack it and select it in Options - Storage. You may also want to backup "config.ini" file in the program's installation folder, which contains all settings, including custom report templates, IP ranges for scan wizard etc.
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