MAC Software not showing

[janet]

Hi,

Before when I'm using the trial version i can view the mac software under software accounting.

But now that I already purchased and register the key, it does not show any of the mac software under Software accounting tab. It only show windows software.

But when I go thru the mac pc's individual software report it would show all the mac software installed.

Hope you can solve my problem. Thanks in advance.

Regards,

Janet

[janet]

FYI I don't have any filter

[Alex]

Hi,

Please try solving this problem by doing the following: open the "Software accounting" tab, click "Manage database" (gears icon), then click the "Update software database" button.

[janet]

Hi Alex,

This solved my problem. Thanks  😄 😄 😄

[janet]

Hi,

Can TNI 3 detect license keys? for MAC software e.g Office Mac Home & Business?

Thanks.

Janet

[Alex]

Hi,

The current TNI version can automatically detect only Microsoft (Windows and Office) license keys, but it's possible to enter the license keys for other software products manually. We are planning to add automatic key detection for other popular software products in the future versions.

[Support]

Hi Janet,

The previous reply by Alex was correct, but it relates to Windows only.

For OS X software, TNI does not collect any keys. Besides, as to our knowledge, the Office for Mac keys are stored encrypted and are not possible to retrieve.