Jump to content

Alex

Administrators
  • Content Count

    261
  • Joined

Everything posted by Alex

  1. Perdón por el retraso. Estos puertos deben estar abiertos para realizar la exploración: Ordenadores con Windows: 445, 139, 135 Sistemas Unix: Puerto SSH TCP 22 También puede encontrar los requisitos para las computadoras remotas aquí: https://docs.softinventive.com/tni/techpaper/scanning-microsoft-windows-assets#ScanningMicrosoftWindowsassets-RemotescanningviatheSMBprotocol Puede contactar con nosotros a través de Skype. Nuestro ID de Skype es: softinventive
  2. Por favor envíenos una captura de pantalla del problema. Además, intente cambiar la siguiente configuración: Opciones - General - Manejo de direcciones IP dinámicas
  3. Buenos días, Háganos saber si necesita la versión 3.6.0 o 3.6.2? Le proporcionaremos un enlace de descarga.
  4. Hello, Thanks for your message. Please send us a scan result of one of the VMware guests at support@softinventive.com for analysis. Right-click it in the network tree and choose "Show in Explorer". Send us the INV file that will be highlighted in the Explorer window. The padlock icon next to an IP address indicates that this device has a static IP address (this can be changed in its properties).
  5. Sólo la versión de 32 bits está actualmente disponible. Cuando usted compra una licencia TNI, se obtiene un año de actualizaciones gratuitas. La licencia es perpetua para la versión actual y todas las actualizaciones publicadas durante el año. Después de que usted podrá continuar utilizando la última versión disponible para usted, o renovar su licencia para obtener nuevas actualizaciones (no obligatorios). El costo de la renovación por un año es de 20% del precio de la licencia en el momento de la renovación. El soporte está libre.
  6. Buenas tardes, TNI 3.7.0 es la última versión para hoy. Puedes renovar tu licencia en cualquier momento: https://www.softinventive.es/store/total-network-inventory/ Puede encontrar el registro de cambios completo haciendo clic en Ayuda - Buscar actualizaciones en el menú principal. También puede encontrar información sobre las grandes características en nuestro blog aquí: https://www.softinventive.com/blog/
  7. Hello, Please send us a screenshot of the problem. It's not possible to move toolbars in TNI.
  8. Hello, Please send us the INV files of these assets for analysis at support@softinventive.com Remove the asset from the network tree, then scan the first computer and save the INV file. Then perform the same for the second computer. Send us both INV files, if possible. --- Bitte senden Sie uns die INV-Dateien dieser Assets zur Analyse an support@softinventive.com Entfernen Sie das Asset aus der Datenbank, scannen Sie dann den ersten Computer und speichern Sie die INV-Datei. Führen Sie das gleiche für den zweiten Computer durch. Senden Sie uns beide INV-Dateien, wenn möglich.
  9. Hello, Most likely that TSD merges these two assets because they have identical MAC addresses or UUIDs (if the "Distinguish assets" option is set to By hardware in your storage properties). You can send us the INV files of these assets for analysis at support@softinventive.com You can also switch the "Distinguish assets" option to "By network name and domain". In this case devices will be differentiated by name, and TSD should not merge them after the scan. --- Guten Tag, Höchstwahrscheinlich führt TSD diese beiden Assets zusammen, da sie identische MAC-Adressen oder UUIDs haben
  10. Greetings, friends! Today we've released а beta version of an absolutely new awesome web-based product Network Olympus: Monitoring! Just check out our blog post to get familiar with all the details. The new website is already here too. And now the sweet part. Everyone who actively participates in the beta testing is guaranteed a gift in the form of a free license! Try out the beta version right now by downloading from here.
  11. Si las computadoras que desea escanear están en el dominio, puede agregar esta excepción de firewall usando la política de grupo. Para una sola computadora, puede encontrar esta excepción en la configuración del firewall en el panel de control.
  12. Buenos días, Tal error puede ocurrir si no especificó las credenciales correctas en la columna SSH para este dispositivo. Asegúrese de utilizar la columna SSH y especifique las credenciales de un usuario que tenga privilegios administrativos.
  13. Buenos días, Puede resolver el problema "no hay puertos abiertos ..." en las computadoras con Windows habilitando la excepción Compartir archivos e impresoras en el Firewall de Windows o el puerto TCP 445 en otros firewalls. El error de acceso denegado puede resolverse siguiendo las recomendaciones de nuestro manual que puede encontrar aquí: https://docs.softinventive.com/tni/faq#FAQ-Accessisdenied Háganos saber si el problema persiste.
  14. Hello Albert, There are several ways of solving such a task in the current version of the program. In fact, you simply need to move the INV files gathered in one network (site) by either a copy of the program or by agents to the main TNI installation where all the information will be concentrated and displayed. You can use shared folders for this purpose (or even a Dropbox folder). In the main TNI installation, you can configure the auto-import feature so that it will gather the information from the shared folders to the main database. >Is it possible to perform an scheduled backup
  15. Hello, Please send us a screenshot of the Viewer & reports tab showing the Processor category with the incorrect information.
  16. Hello, Thanks for your message. Unfortunately, in the current TNI version, it’s not possible to gather information about BitLocker or OSX encryption. This improvement is on our to-do list.
  17. Hello, Dimitri. This is a rare problem that occurs in TNI 3.6 on some configurations. It will be fixed as soon as possible. We'll let you know when the update is released.
  18. Hello, Currently it's not possible. You can only assign a license to a software product that was detected by the program.
  19. Hello, Thanks for your message. Please provide us with more information regarding this problem. Try activating the option "Enable full low-level hardware scan" in Options - Scanner - Low-level scan settings. Then rescan this device and let us know if the problem persists.
  20. Hello, Dimitri. Thanks for your message. We apologize for the inconvenience. This is a known problem. It will be fixed very soon.
  21. Hello, Usually you can solve such scanning problems by following the recommendations on this page: https://docs.softinventive.com/tni/faq#FAQ-Accessisdenied
  22. Hi, Unfortunately it's not possible to add custom software in TNI 3.5. We'll try to implement such a feature in the future.
  23. Hello, Thanks for your message. It appears that there's not enough privileges to save the INV file into the specified shared folder. Please try opening the access to this folder to "Everyone" on both the Sharing and the Security levels (NTFS). Let us know the result. If the problem persists, you can assign a user to the service that's running on the remote computer. This user must have access to the remote folder. You can assign the user in the properties of the TNIResidentAgent service on the Log On tab.
  24. Great! Thanks for your feedback!
  25. Oh, I am sorry. This fix has been implemented in the new version that we released a few moments ago. Please reload the installer once again. The agent file will be updated in this version.
×
×
  • Create New...