Data file not generated

[cestarik]

I can ping a machine, yet when I Scan I get the following error "computer-name (10.xxx.xx.xxx):  This computer can be scanned via SMB protocol, but the following error prevents this: SMB: Data file not generated

The scan says it finished 100%.  I am scanning with a Domain Admin account, I am able to scan other computers on this same VLAN.   This is happening with about 10% of my clients.  I am not sure how to troubleshoot this. 

[Alex]

Hello,

The error "Data file is not generated" is quite rare. We'll need additional information to find out why it occurs.

Please open Options while holding down the Alt key, then open Logs and change the log level settings to Verbose (all 3 options). After that, rescan the device and send us the tniwinagent-*.log file that you can find in the following folder:
\AppData\Local\Temp\

Please send the log file for analysis at support@softinventive.com

In addition, please check and let us know if TNI successfully scans such devices via RPC. Open Viewer & reports and check if every category contains information.

[cestarik]

On 6/18/2020 at 4:42 PM, Alex said:

Hello,

The error "Data file is not generated" is quite rare. We'll need additional information to find out why it occurs.

Please open Options while holding down the Alt key, then open Logs and change the log level settings to Verbose (all 3 options). After that, rescan the device and send us the tniwinagent-*.log file that you can find in the following folder:

\AppData\Local\Temp\

Please send the log file for analysis at support@softinventive.com

In addition, please check and let us know if TNI successfully scans such devices via RPC. Open Viewer & reports and check if every category contains information.

hi,

after restart TNI and start scan network again this error not show any more

[Alex]

Please contact us if you encounter this error again.

[MatthiasHoppe]

I have the same problem randomly. There's not much in the log:

NB-HHOSP-9 (172.19.2.9): Dieser Computer kann über das SMB-Protokoll gescannt werden, aber der folgende Fehler verhindert dies: SMB: Datendatei nicht erzeugt

2020.07.31 14:36:51.397 [DEBUG] NB-HHOSP-9 > [85%] AdditionalInfo: 20110 ms
2020.07.31 14:36:51.783 [DEBUG] NB-HHOSP-9 > [85%] MonitorInfo: 328 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > [90%] Security: 172 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > Databases: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > USB History: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > WLAN networks: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > VMs: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > [95%] Total scan time: 71437 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > Postprocessing...
2020.07.31 14:36:51.960 [DEBUG] zxmlo2 <> nil
2020.07.31 14:36:51.985 [DEBUG] NB-HHOSP-9 > Postprocessing finished
2020.07.31 14:36:51.985 [DEBUG] NB-HHOSP-9 > [95%] Postprocessing: 32 ms
2020.07.31 14:36:52.037 [DEBUG] NB-HHOSP-9 > Scan finished

[Alex]

On 8/3/2020 at 8:06 AM, MatthiasHoppe said:

I have the same problem randomly. There's not much in the log:

NB-HHOSP-9 (172.19.2.9): Dieser Computer kann über das SMB-Protokoll gescannt werden, aber der folgende Fehler verhindert dies: SMB: Datendatei nicht erzeugt

2020.07.31 14:36:51.397 [DEBUG] NB-HHOSP-9 > [85%] AdditionalInfo: 20110 ms
2020.07.31 14:36:51.783 [DEBUG] NB-HHOSP-9 > [85%] MonitorInfo: 328 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > [90%] Security: 172 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > Databases: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > USB History: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > WLAN networks: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > VMs: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > [95%] Total scan time: 71437 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > Postprocessing...
2020.07.31 14:36:51.960 [DEBUG] zxmlo2 nil
2020.07.31 14:36:51.985 [DEBUG] NB-HHOSP-9 > Postprocessing finished
2020.07.31 14:36:51.985 [DEBUG] NB-HHOSP-9 > [95%] Postprocessing: 32 ms
2020.07.31 14:36:52.037 [DEBUG] NB-HHOSP-9 > Scan finished

 

 

Dear Matthias,

Thanks for your message.

We need more information to analyze this problem.

Please open Options while holding down the Alt key, then open Logs and change the log level settings to Verbose (all 3 options). After that, rescan the device and send us the tniwinagent-*.log file that you can find in the following folder:

\AppData\Local\Temp\

Please send the full log at support@softinventive.com

[MatthiasHoppe]

I don't have this kind of option, i can only mark "Debug" in the "Scanner Tab".

And i just have an "tniwinagnt-*.log" file in "C:\ProgramData\Total Network Inventory"

The log above is the only reference to a host with the problem in this file i found.

 

Logfile was send

[Alex]

Dear Matthias,

Thank you for sending the logs.

We can see that something "correctly" (via the Service Control API) stops the scanning service during the scan. Therefore, the scanning process cannot be finished.

We are not sure what could be stopping the service. Your antivirus could be the culprit. Also please check the system events with the similar timestamp.