Failure to scan windows computers

[janet]

Hi,

I can't scan any of the windows computers connected on our network. I created a new administrator user on their computers then enabled remote connection. This is what I did with OS X computers and it worked smoothly.

Did I miss any setting?

Thanks in advance

Regards,

Janet

[Alex]

Hi Janet,

Have you tried solving this problem with recommendations from our FAQ? You can find them here:
https://docs.softinventive.com/tni/faq/scan-questions/#Access-is-denied