Problem with Tracking software

[romrou]

Hello,

I used the function Tracking software, but when I select a software to track is presence or absence it was impossible to undo the tracking of this software.

How can I do for not tracking software?

Thanx

[Miri]

Hello, romrou!

To cancel the tracking of a software, click the gray "x" button next to the "Track" caption. Right under "17" in this illustration:

 

[romrou]

Hello Miri,

I can't click on the gray "x" button.

I select  a software but the button stay gray

 

 

[Miri]

I select  a software but the button stay gray

 

This button is always gray by design, it should do the trick when clicked though. Are you saying it actually does not work?

[romrou]

Yes is doesn't work

[Support]

Try to select all software (Ctrl+A) and click this "x" button no matter what color it has.

[romrou]

Sorry no action

[romrou]

Work now, since 2.2.3.1536 (I made an uninstall / install)

[Hemo2]

I believe I'm running into this issue too with TNI v2.2.3 build 1539.

 

I was attempting to generate a simple list of computer names that did NOT have a piece of software installed on them.  (I failed miserably at this and have no idea how to do this and discovered I am completely lost in the Software Accounting tab which is why I avoid that tab.)  Anyway, I somehow managed to flag some software items in the Software Accounting list with that red colored 'Absence' icon.  I can find no way to get rid of that.  I click the gray colored 'x' but it simply does nothing.  I can click the green colored 'Presence' item and it will change the selected item to that colored icon, but clicking the light gray colored 'x' next to the Track item doesn't clear things and I have items in the Software Accounting tab stuck with that colored Presence/Absence icon on them.