Table Reports Showing Assets listed Multiple Times

[Craig]

Hi everyone,

 

I have just purchased TNI and I am muddling my way through setting up Reports and Templates.  When I run or create an asset report, all of my devices appear twice.  It doesn't matter if I scan by hardware or network name, I get multiple devices in the reports.

 

The assets only appear once in the tree view on the left hand side.

 

What am I doing wrong?

 

Also, there seems to be an issue with printing reports, selecting landscape, portrait in TNI and the equivalent setting on the printer seems to be screwy

 

Regards

 

Craig

[Support]

Hi Craig,

 

What have you chosen as the object of report in the report constructor? If the object of report is not "Asset", then each asset may appear multiple times (rows), because each row corresponds to an item of the selected type (e.g. Monitor, Software item, etc). If you choose "Asset" as an object of report, each asset should appear only once (one row per asset).

[Craig]

Hi Zac,

 

I actually fixed the issue last night (Australian time) by deleting the .report file and opening the database again.  I am not sure why it occurred ??  The report was by Asset anyway.

 

The other issue is still printing the reports.  Does the choosing of Landscape or Portrait in report viewer just change the on screen view or does it have a bearing on the output?  I can't seem to work it out.  I either get a portrait print in landscape or a landscape print in portrait.  I have tried multiple printers with the same result, with multiple settings in the print properties

 

Printing to PDF produces the same result

 

Cheers

[Support]

Hi Craig,

 

Actually nobody has reported anything similar. We also have no problems printing the reports. Can you please send us the report template you are using and the screenshots (or PDFs) of the results that you get? (to support@softinventive.com)

[Craig]

Hi Zac,

 

Support email sent

[Support]

Hi Craig,

 

We've replied to the e-mail.