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Alex

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  1. We don't really recommend using the Sysshot method for drivers. In rare cases, deploying drivers using this method can damage the remote system. Some drivers may not apply to different systems in the same way, so deploying such changes can lead to unforeseen consequences.
  2. Hello, Thanks for your message. It is recommended to use the Sysshot method only when it is not possible to create a deployment package using the Silent or Marco methods. It is suitable for small programs that don't make many changes in the system where you install them. To create a deployment package, TSD makes 2 snapshots of your system (before and after the installation). Then TSD allows you to create a deployment package based on the difference between the states of the system. You can manually select which changes in the regstry and file system should be considered as part of the installation process. Please let us know if you have any questions.
  3. Dear Kevin, Sorry for bringning the bad news, but it turns out that solving this problem requires a major rebuild of the existing Linux agent. This task is currently postponed as it will take a significant amount of time to rebuild the agent from scratch. We need more feedback to prioritize this task.
  4. Hello Darren, It is not possible to check the age of a computer directly, but you can check the dates in: BIOS information: Release date Memory module: Manufacture date You can build a table report and roughly determine the age of a computer based on this information.
  5. Gracias por su mensaje. Desafortunadamente, la versión actual del programa no puede recopilar dicha información. Puede agregar manualmente la fecha de vencimiento de la garantía para cada computadora usando los campos personalizados.
  6. Dear Kevin, Most likely, the next update will be released in April. But I'm not sure if the agent will be fixed by then.
  7. Dear Kevin, Unfortunately we were unable to reproduce the problem. But the TNI team has found an issue in the scanning agent that could be causing it. This issue will be fixed in the future updates.
  8. Sorry for the delay. If the activation is not part of the installation process, it cannot be performed with the marco method. Unfortunately there is nothing we can do here. In this case, we recommend that you contact the developers of the software you are trying to deploy. Usually they can share specific parameters that can be used for silent installation and activation. The default parameters for each type of installer can be found in Software editor: Additional parameters can only be requested from the developers of the software you would like deploy.
  9. Hello, Thanks for your message. If the activation of the program is part of the installation process and TSD can record (capture) the activation window, there should be no problem with the creation of the deployment package. Otherwise, the Macro method cannot be used for activation. In this case, you can ask the developer of the software that you are trying to install whether there is an activation parameter that can be used for silent installation.
  10. Dear Kevin, Thanks for the detailed description. I have sent this information to our QA team. We will try to reproduce this problem.
  11. Dear Kevin, There may be a problem with the scanning agent. Please let us know how the VMs are configured so that we can reproduce the problem in our environment. We need the following information: 1. Virtualization platform. 2. What do you use as a domain controller for the Linux VMs. How the connection to the DC is configured. 3. Additional packages installed on the VM and their configuration (related to authorization and domain).
  12. Dear Kevin, Yes. These are the latest versions of the Linux agents. It appears that the mechanism that performs privilege checking does not work correctly with your virtual system. I've forwarded this information to our QA team. Could you please check if you encounter the same problem on another VM or a physical Linux system?
  13. Dear Kevin, In this case, try running the agent file from your user's home folder. If the problem persists, try running the agent as a local user with administrator rights. Let us know the result.
  14. >Where I can download the current agent? If you have the latest version of the program (4.9.0) installed, the current version of the agent is always located in the folder where the program is installed: C:\Program Files (x86)\Total Network Inventory Regarding the user privileges, have you tried the chmod command for the 64-bit version of the agent (before running the agent)? chmod 755 tnilinagent_x64
  15. Este error es bastante raro. Háganos saber si este error ocurre en la última versión del programa (4.9.0). Verifique si puede escanear esta computadora remota manualmente usando el agente de escaneo. Puede encontrar el agente de escaneo en el directorio de instalación de TNI. Copie el archivo tniwinagent.exe en la computadora remota y ejecute el archivo. El agente debería generar un archivo INV en unos minutos.
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