tsd.exe error

[Leo]

Hi,

I got the following error when I use "Software editor"

[Access violation at address 00B3E2B9 in module tsd.exe. Read of address 00000000]

tried reinstall but still not work.

May I have some advise please.

many thanks.

Regards,

Leo

[Dave]

Hello Leo,

Unfortunately, we do not have any information on the problem you have. It is mainly possible that TSD encounters a program in the software storage that is not supported by TSD, or which leads to the error. Our team will try to reproduce the problem.

In the current situation, please try creating a new software storage and try adding programs one by one, so that to identify what causes the failings.

[Dave]

Hi Leo,

We are sad to inform you that we were not able to reproduce the error.

As we previously told you, please try finding the problematic software by clicking or adding it to the Software storage. When you find the culprit, please go to the folder with the software with file explorer and send us at support@softinventive.com the SoftX.clr and SoftX.jhr files, where X is the name of the software, which causes the problems.

As soon as you send us the files, delete them from the folder. It is safe and this allows not configuring the software storage again.