A problem while scanning network of computers

[DylaneJC]

Hi

I'm a beginer on Total Software Deployment.

I have a trouble on computer scan. Indeed, when I run the scan process, I get some devices appearing with a question mark on them.

I would like to know to fix that problem, cause when I start the scan on question marked computers, it always fail.

Please help me, it's urgent. Thanks

[Armo]

Hello.

On your screenshot, we can see the result of network discovery. At this stage, the discovered devices cannot be identified by TSD yet, therefore they have the icon with a question mark. Please let us know what errors you receive after starting the scan (clicking the Start scan button on the left panel). Please note that only devices running Windows OS can be successfully scanned and added to the network storage in TSD.

[DylaneJC]

Hi.

Thanks for answering so fast.

Here are messages I usually get after the scan of some Windows OS computers :

•  "scan failed: Host is not responding"
• "Network name couldn't be resolved"

[Armo]

Please clarify if you are scanning a domain or an IP range. Try rescanning one or several of these Windows computers by IP address or short hostname (make sure they're online) and let us know the result.

[DylaneJC]

I am trying to scan computers around Windows WorkGroup. And also by IP address.

But I just get the same resut.

 

[Armo]

To address the 'No open ports for supported protocols' error, please check your firewall settings referring to our FAQ page:

https://docs.softinventive.com/tsd/faq/#Port-numbers

You can try temporarily disabling the firewall on one of the computers to make sure this solves the problem.

 

Check the following for some of the problematic computers using the same credentials as you specified in TSD:

• Is it possible to open \\{computername}\admin$ in File Explorer (to access the admin$ folder on the other computer)?
• Is it possible to access {computername} from services.msc (right-click - Connect to another computer)?

Also, let us know what brand of antivirus is installed on these computers.

[mortiz]

Hello, i need some help, because when i tried to re-scan to refresh my information the TIN3 delete some records.  I just need to re-scan to refresh my data.

Please help me.  Sorry for my english, i speak spanish.

[Armo]

Hello.

Please clarify what do you mean by 'records': snapshots or other scanned assets. Consider sending us a few screenshots displaying the program behaviour at support@softinventive.com.

Regarding this, pay attention to your storage settings in Edit - Storage properties. These settings define whether snapshots are deleted and how assets are merged.