Dual Monitors

[G.Capobianco]

Hi,

When scanning for PCs with 2 monitors, only 1 is detected. Is it possible to have the second monitor detected as well?

Best regards

[Dave]

Hi,

It seems that you scanned your device via RPC but not SMB with the agent.

Try the following:

1. Go to Options -> Scanner and select the options as shown on the screenshot (applied to TNI 6.5.1).

2. Save the settings.

3. Go to the Scanner tab, enter the problematic device's IP to the scan task and enter your administrative credentials in the Windows column or drag and drop the device from the network tree and specify the credentials as well. Rescan the device.

After the scan is completed, both monitors must be shown.

If these steps do not help, then try scanning the device via the agent manually. For this, go to C:\ProgramData\Total Network Inventory and copy the standalone agent “tniwinagent.exe” from the TNI installation folder to the computer in question in any way that suits you (that can be any local folder on the computer). Then open the command window in this folder and run the agent by using the following command:

tniwinagent.exe

After scanning, import the *.inv file to TNI, and check the scanning results. This should help.