mswann
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Posts posted by mswann
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Please provide us with the information on the affected computers: Windows version and antivirus title and version.
Thank you.....here is the info:
XP Pro SP3 running AVG Network Edition vers. 8.5
on a different pc:
XP Pro SP3 running Symantec Corporate Edition Vers. 10.0
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Microsoft has changed the way the license keys are stored in the registry for some systems starting with Vista, depending on the type of license key and activation. This problem happens only with Windows Vista and 7 systems which are activated using Multiple Activation Keys (MAK), previously named Volume License Keys (VLK), either through a local Key Management Server (KMS), or directly in communication with Microsoft. Currently we have no solution to this issue. You can try to use Microsoft Genuine Advantage Diagnostic tool to extract the license key for the systems affected by this issue.
Thanks for that information.
I downloaded and ran the Windows Genuine Advantage Diagnostic Tool without success.
The tool provides the OS name and what type of license it is but provides only the last 5 digits of the license key. The balance of the license key is starred out.
Any chance of getting an upgrade in TNI to resolve this issue?
Thanks,
Marianne Swann
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Hello Marianne,
What exactly does it report? We have not encountered such issue. Please send a screenshot to our email: support@softinventive.com
This is what I get for a Win7 License Key: BBBBB-BBBBB-BBBBB-BBBBB-BBBBB
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Hello,
On several recent scans, I find that some machines report NO anti virus present.
Yet when I actually visit that machine to check on the av....it is present, updated and running.
Can you assist with this issue?
This is on machines where av is pushed from a server so the local install should be default.
Thanks in advance for any hints on this one.
Marianne
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Hello,
On a recent scan I find that tni is not able to read the Win7 OS license key. It is reporting an encrypted license key.
Is there a way around this issue?
Please help.
Thanks,
Marianne
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Hello,
Do you talk about logon script scan (user machine is rebooted right after logon while "tniaudit.exe" is running) or do you talk about remote online scan (user machine is rebooted while being scanned remotely)? Please clarify.
I am not referring to either of those scenarios.
Logon script runs after user authenticates to the network.
Then any time after that......either at end of day or another time during the day......user restarts or shuts down and receives "TNI.exe is not responding".
I don't understand why the service is still running.
I thought the service initiated with the logon script and then ended itself once the information was copied to the folder for TNI reports.
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Hello,
I have TNI running as part of the logon script and it seems to be running perfectly.
The problem is when a machine is rebooted or shut down.
The TNI.exe hangs and reports as not responding.
Since this is running remotely without the logged on user being aware of it's presence, we want to minimize this concern.
Can you offer a reason and solution to this issue?
Many thanks,
Marianne
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First of all, check if the script is actually running for this new user. Generally you would need to specify the name of the script file in the new user profile properties in the AD.
Also, after the user logs in, refresh the audit tool folder and check the date of scan which is displayed in the program in "General information" category in "Last updated" field - is it showind today?
And what current authentication information do you mean - what category and what field do you need to be updated?
The tni script runs from the server and should be capturing every machine/user when they authenticate to the domain.
This is a tni script only, not a group policy script.
I didn't have to do anything previously with any users in regards to my tni script file and the user's AD properties so I am unsure what you mean here.
We simply put the script out on the server and it is capturing the users as they authenticate to the domain with the exception of the newest user for some reason.
I check the tni data folder periodically in order to capture information. All of the other user's data is showing with a current "last updated" field with the exception of the new user on the existing machine.
The tni script is still capturing the machine and reporting the former user profile and reporting June 2008. The new user has been using this machine for several months now but the tni script is not capturing her profile logon to the network
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Hello,
I need assistance please!
I have a logon script set up on the network to capture user/machine data when users authenticate to the network.
It seems that my logon script is not capturing information for one of the users for some reason.
Here is the scenario:
This is an existing pc/laptop on the domain.
The previous user is no longer with the company and therefore no longer authenticates on this machine.
The problem comes in where the new employee has been set up with their own profile on that existing machine but tni script will not pick up the new user.
The script still picks up the pc/laptop with the previous user information showing that they have not authenticated since June of 2008.
Why is it NOT picking up the new user on this machine and showing us current authentication information?
Do I need to make a correction to my script or should it be dynamic?
Thanks in advance,
Marianne
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There is a non-documented namespace in the Windows Management Instrumentation service which allows antiviruses, firewalls and anti-spyware to publish information about their status (for Security Center and luckily for anybody else who might want to use it). Unfortunately the field for virus definitions date was not provided, only the boolean value - whether the program is up-to-date or not. So the antivirus itself knows exactly the date when it was updated, and if it was too long ago (for example more than 2 weeks), it sets this up-to-date flag to "false" by itself. Then Security Center or TNI read this info.
In regards to the "True" or "False" flag on the AV being up to date......where can I get solid information on how the system reads a true or false.
For example....what is the time frame that would trigger a "False" in the up to date field, 1 week, 2 weeks, 1 month...etc?
Can you provide or is this something I need to question MS about?
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Adding AV detection without the need for Security Center would be a welcome addition....looking forward to it.
In the meantime, can you help me by letting me know what TNI is searching to determine if the antivirus is up to date?
and is there any way to be able to list a date for the AV definitions file?
Similar to how TNI currently lists the dates for Windows Updates.
Thanks in advance,
Marianne
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Hello,
I have been trying but cannot find a way to generate a report that will show a list of computers that have a specific piece of software installed.
I can run a report which will show each computer with all installed software but that is not helping.
I have run the list of installed software and can right click and export the list of pc's to excel but is there a way to automate this and have the report builder report on software instead of on each machine.
Thanks in advance.
Marianne
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Unfortunately, integration with AD is yet to be implemented.
But there is a way around, if you could get a list of all computers from AD in text file, and a list of computers scanned by the program in another file (both files sorted alphabetically), you could then compare them with some text editor (e.g. Notepad++ with Compare plugin).
Thanks so much for your quick response.
Do you know if there is a plan to integrate with AD sometime in the future?
Regards,
marianne
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The Total Network Inventory manual indicates that the Scan Wizard will scan all nodes currently connected to the network whether via wireless, VPN, or LAN.
Is there a way to have this scan refer or check back against AD so we know how many nodes we have missed that are part of the domain but not currently connected?
Any recommendations would be appreciated.
Marianne
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Can someone assist with info on the following:
My Scan Wizard brings me back a list of network hardware which can be successful, or access denied, or RPC server is unavailable. I'm sure there is a list of other messages which I have yet to encounter.
I then export the list to a .txt file so I can compare it with the network tree to identify which pc's I am unable to reach.
Today, I ran the Scan Wizard and had to step away for an hour or so for a meeting. When I returned I compared the tree with the scan.txt file and noticed that there are hardware items in the tree that are not on the original scan list. :huh:
Why is this happening? Does the software continue to poll the network? Is there a time delay in returning all the network nodes?
The nodes in question are all on a separate VLAN........
Any help would be appreciated
Thanks,
Marianne
Anti-Virus not reporting in TNI
in Total Network Inventory
Posted
Hello.....from my previous post, I can say that antivirus is displayed in Security Center on the XP Pro SP3 with Symantec Corporate Edition.
I cannot verify that the AVG Network Edition is displayed in Security Center.
"Thank you.....here is the info:
XP Pro SP3 running AVG Network Edition vers. 8.5
on a different pc:
XP Pro SP3 running Symantec Corporate Edition Vers. 10.0"
Thanks,
Marianne