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cdmg

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Posts posted by cdmg

  2. Some scanned machines showing duplicate entries in Network

    in Total Network Inventory

    Posted

    First, check if you have the latest version of the program (Help - Check for new version). If not, install the latest one and see if the problem persists. If you do, or it doesn't help, please send us two files: "groups.dat" and the XML file for one of the duplicating machines to our email - support@softinventive.com - for analysis.

     

    Sorry for the delay. Working on a number of things at the moment plus I cleared my data folder which inevitably cleared the issue. I still have the old files so I will try to send them to you.

  3. Some scanned machines showing duplicate entries in Network

    in Total Network Inventory

    Posted

    Recently, I have come across a situation where certain machines would replicate everytime the data storage folder is refreshed. Even after the machine is placed in a group, a duplicate entry within its original grouping (domain name) would appear. Evertime after that when the data storage folder is refreshed, another entry would appear so that if I refreshed 4 times, there would be four different entries for the same machine.

     

    Any Ideas? I tried restoring an old groups.dat file but to no avail.

  5. Problem with Software reports

    in Total Network Inventory

    Posted

    OK. I think I figured out where I went wrong. It seems that one of our locations sent their groups.dat and software.dat files in the zip file with the XML files. I the unzipped the file into the Data folder, unwittingly overwriting my own groups.dat file and in the process, losing all my group information.

     

    To avoid this happening in the future I have unchecked the "overwrite files" option in winzip.

  6. Problem with Software reports

    in Total Network Inventory

    Posted

    That is strange. Do you mean the groups in your current network tree or maybe the groups of the tree you have transferred the files from?

    Can you please describe all steps you have taken just before that happened?

     

    Sorry for the delay in replying. Let me give you some background. We have more than 20 locations. We have the technical support officer at each location perform scans with TNI and the files are sent to me to report on. I have TNI installed on a workstation here so I transfer the files to this one data folder.

     

    While I was doing this process, I was adding any new machines to their respective groups which I had already created for each location. This was done location by location with a data folder refresh done after adding the files for each location. Suddenly after adding a location, the data refresh took an extended amount of time and came back saying I had 1800+ new files (which is basically all of the machines). When I double checked, all the groups were lost. I tried restoring a backup of the groups.dat file but to no avail.

     

    I am presently in the process of rebuilding the groups manually. Real fun :(

  7. Problem with Software reports

    in Total Network Inventory

    Posted

    By the way, do you store your data folder in a network share or on a local disk?

     

    Data is stored on a local drive and thank you for your response.

     

    Also, I was transferring new xml files into the data folder and the groups were lost. I tried to restore a backup of the groups.dat file but this did not help. Any ideas?

  9. Problem with Software reports

    in Total Network Inventory

    Posted

    Hi,

     

    We are unable to run the any of the software reports. The program is either hanging or in the case of the software and licenses report, we are getting an error with the XML file. The error is as follows:

     

    "Invalid XML Element: Erroneous end of tag, expecting </Install_count> but </> found."

     

    Need help!!!

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