dortiz Posted July 30, 2014 Report Share Posted July 30, 2014 I've recently upgraded from TNI2 to TNI3. Now this version is not scanning all my assets in our AD. Version 2 worked perfectly fine. My assets hang at 5%. Anyone have any insight with this? Tech support has not responded to any emails and their phone numbers are useless. Quote Link to comment
Support Posted August 18, 2014 Report Share Posted August 18, 2014 Hi, We have replied to you by e-mail (regarding the debug scan), but have not received a follow-up. Quote Link to comment
dortiz Posted October 7, 2014 Author Report Share Posted October 7, 2014 I have replied as of 9/23/2014 and am still awaiting a response. In that email, I attached the tniwinagent.log file as requested. Ticket#2014072542000051 Quote Link to comment
dortiz Posted December 29, 2014 Author Report Share Posted December 29, 2014 Are these forums ever checked? I am STILL waiting for a response. Quote Link to comment
ekag_it Posted January 7, 2015 Report Share Posted January 7, 2015 I had the same problem. The reaction time from the support is very slow. I use now an older version from TNI and wait for the fix. Quote Link to comment
dortiz Posted January 12, 2015 Author Report Share Posted January 12, 2015 Yea, the older version works perfectly. But I'm annoyed I paid to renew my support with them and I've gotten nearly NO RESPONSE! Quote Link to comment
ekag_it Posted January 15, 2015 Report Share Posted January 15, 2015 Has anyone tested the new update 3.1.3.1765? Is the problem resolved? Quote Link to comment
ekag_it Posted February 6, 2015 Report Share Posted February 6, 2015 For your information: with the version 3.1.3 (build 1771) is the problem resolved. Quote Link to comment
Support Posted February 20, 2015 Report Share Posted February 20, 2015 Our apologies for the delay with replies. ekag_it, thank you for the feedback. dortiz, please update to the latest version (3.1.4 build 1800 as of today) and check if the problem is resolved. Thank you. Quote Link to comment
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