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Alex

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Posts posted by Alex

  1. cisco switch login

    in Total Network Inventory

    Posted

    Hi, cestarik.
    Thanks for your message.

    SSH:

    There should be no problem with the Security alert message. TNI accepts it automatically. The problem may be related to the shell of the OS that you are trying to scan or the scanning agent.

    Please try to scan this system manually. You can find instructions on how to do this here:

    https://docs.softinventive.com/tni/user-manual/scanning-using-agents/manual-scan/

    Let us know if the local scan returns the same error.

    SNMP:

    First of all, please check if the name of the community is specified correctly in the SNMP column. There may be a typo.
    It is also possible that access to some OIDs of the remote device is restricted. In this case, you will receive the same error "Incorrect v1/v2 communities", and TNI will not be able to collect other OIDs and perform an SNMPwalk.

  8. Data file not generated

    in Total Network Inventory

    Posted

    Dear Matthias,

    Thank you for sending the logs.

    We can see that something "correctly" (via the Service Control API) stops the scanning service during the scan. Therefore, the scanning process cannot be finished.

    We are not sure what could be stopping the service. Your antivirus could be the culprit. Also please check the system events with the similar timestamp.

  9. Scan failed for both SMB/RPC.

    in Total Network Inventory

    Posted

    Hello, Damian.

    Thanks for your message.

    Please let us know if you are using the latest TNI version (4.7.0)?

    Try running TNI as administrator (Run as Administrator in the context menu).

    If the problem persists, create a new empty storage (Storage - Create...), then open Scanner and add one of the computers that you cannot scan. Add the same login that grants access to the admin$ folder and try performing the scan.

    Let us know the result.

  10. Data file not generated

    in Total Network Inventory

    Posted

    On 8/3/2020 at 8:06 AM, MatthiasHoppe said:

    I have the same problem randomly. There's not much in the log:

    NB-HHOSP-9 (172.19.2.9): Dieser Computer kann über das SMB-Protokoll gescannt werden, aber der folgende Fehler verhindert dies: SMB: Datendatei nicht erzeugt 

    2020.07.31 14:36:51.397 [DEBUG] NB-HHOSP-9 > [85%] AdditionalInfo: 20110 ms
2020.07.31 14:36:51.783 [DEBUG] NB-HHOSP-9 > [85%] MonitorInfo: 328 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > [90%] Security: 172 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > Databases: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > USB History: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > WLAN networks: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > VMs: not scanned
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > [95%] Total scan time: 71437 ms
2020.07.31 14:36:51.952 [DEBUG] NB-HHOSP-9 > Postprocessing...
2020.07.31 14:36:51.960 [DEBUG] zxmlo2 nil
2020.07.31 14:36:51.985 [DEBUG] NB-HHOSP-9 > Postprocessing finished
2020.07.31 14:36:51.985 [DEBUG] NB-HHOSP-9 > [95%] Postprocessing: 32 ms
2020.07.31 14:36:52.037 [DEBUG] NB-HHOSP-9 > Scan finished

     

     

    Dear Matthias,

    Thanks for your message.

    We need more information to analyze this problem.

    Please open Options while holding down the Alt key, then open Logs and change the log level settings to Verbose (all 3 options). After that, rescan the device and send us the tniwinagent-*.log file that you can find in the following folder:

    \AppData\Local\Temp\

    Please send the full log at support@softinventive.com

  17. Data file not generated

    in Total Network Inventory

    Posted

    Hello,

    The error "Data file is not generated" is quite rare. We'll need additional information to find out why it occurs.

    Please open Options while holding down the Alt key, then open Logs and change the log level settings to Verbose (all 3 options). After that, rescan the device and send us the tniwinagent-*.log file that you can find in the following folder:
    \AppData\Local\Temp\

    Please send the log file for analysis at support@softinventive.com

    In addition, please check and let us know if TNI successfully scans such devices via RPC. Open Viewer & reports and check if every category contains information.

  18. MS Office - do I need newer version?

    in Total Network Inventory

    Posted

    Hello, Tomas.

    You are right. Most likely that TNI 3.0.1 does not have the mechanism to collect the licenese keys of the new MS Office versions.

    To make sure that the latest TNI version can collect the license keys in question, you can request a temporary TNI license for testing. Please send us a message if you are interested:

    support@softinventive.com

    After that you can decide if you want to renew your current TNI license.

  19. Backup Logins to use in other tasks

    in Total Network Inventory

    Posted

    Hello,

    Thanks for your message.

    Please note that all logins are stored encrypted in the TNI database (Storage). The easiest way to create a backup of your logins is to backup your storage (Storage → Backup → Create in the main menu)

    In Edit → Logins you can assign a login that will be used for specific devices in the Scanner. Select a device or a group in the network tree and click the chain icon to assign a login.

    Saved scan tasks contain only the alias of each login. You can manually change logins by editing a scan task. Click the "Open tasks folder" button on the Scanner tab and then use Notepad to open the scan task that you want to edit.

    Please let us know if you have any questions.

  21. Software Compliance Report

    in Total Network Inventory

    Posted

    Dear Dave,

    Thanks for your message.

    Please note that Software accounting is an independent tab that has its own database. Changing or adding infromation on this tab doesn't affect the information on other tabs.

    Therefore, the "Type" field is not available in Table reports. This field is only available in the Report builder in Software accounting.

    We know that the Report builder in Software accounting has limited functionality in the current TNI version. We are planning to improve it in future updates.

    Please let us know if you have any questions.

  22. Asset License Count

    in Total Network Inventory

    Posted

    Hello Sylvain,

    Thanks for your message.

    You can delete the devices that you don't want to track from the network tree. This will free up license spots.

    Then you will have to modify and save the scan task that you use. Instead of scanning the whole network you can rescan your devices in the network tree.

    Alternatively you can create a scan task that excludes certain devices. Use the "Quick add" field to add a scan task, then add the devices that you want to exclude with the "-" prefix.

    For example, add a subnet:

    192.168.0.1/24

    Then exclude a device by adding the following line:

    -192.168.0.22

  23. Type scan

    in Total Network Inventory

    Posted

    The exact type of each device is detected after the first successful scan. Therefore, it's not possible to scan devices of a certain type if you haven't scanned them before.

    On the first scan attempt, you can only select or skip certain scanning methods. This allows you to scan only Windows devices (via SMB or RPC), Unix-based devices (via SSH), various network devices (via SNMP and Telnet) and VMware assets (via HTTPS).

    After the first successful scan, you can build a table report, filter your devices by type and then add them to the scanner through the context menu.

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