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Hi Leo, We are sad to inform you that we were not able to reproduce the error. As we previously told you, please try finding the problematic software by clicking or adding it to the Software storage. When you find the culprit, please go to the folder with the software with file explorer and send us at support@softinventive.com the SoftX.clr and SoftX.jhr files, where X is the name of the software, which causes the problems. As soon as you send us the files, delete them from the folder. It is safe and this allows not configuring the software storage again.

Hello Leo, Unfortunately, we do not have any information on the problem you have. It is mainly possible that TSD encounters a program in the software storage that is not supported by TSD, or which leads to the error. Our team will try to reproduce the problem. In the current situation, please try creating a new software storage and try adding programs one by one, so that to identify what causes the failings.

Hi, I got the following error when I use "Software editor" [Access violation at address 00B3E2B9 in module tsd.exe. Read of address 00000000] tried reinstall but still not work. May I have some advise please. many thanks. Regards, Leo

Hello, Intune is a cloud solution that does not meet TNI`s requirements. It is not possible to scan end-point devices via such services.

Hi, We are currently running a hybrid configuration and I can't see anyway of getting the devices that are registered via intune to show in the inventory. Is this possible? Thanks, Matt

Hi Paul, Currently we have directed all our sources to TNI development. Notwithstanding that we have in plans implementing the feature we are not able to provide ETA for this.

Hello, Are you still developing Network Olympus? Is there an ETA of the SNMP sensor? Thanks, Paul.

Hello, Currently, there is no option to do this. However, we are aware of the necessity of this, and we are planning to implement these features in the future.

Greetings, is there a way to print the Network Map? Printing screenshots is a pain because the node description is too small, so even a Zoom-In/-Out would be nice to have. Best wishes.

Hi Tony, Unfortunately I cannot advise you 😞 In this case, it is recommended to wait until the devs rebuild the Unix agent. This may take several months.

Hi Dave, So i have done this , but i still get the same issues when trying to scan ? Can you advise ? Cheers

Basically, for scanning you should have administrative privileges (for Linux: be in the sudoers list if the user is other than root). Otherwise, you can scan remote Unix devices with manual agent.

Hello, So as it stands there is no other method to scan Linux devices without using the root account ? Cheers Tony

Hello Tony. Currently, our team is developing Unix agent and this work will require a big amount of time. The agent will be rebuilt completely. Therefore, we hope that your issue will gone as soon as the agent is released.

Hello, I am using TNI 6.2.0 and am experiencing issues when trying to scan Redhat Devices. I have set up a TNI user and added to the wheel group and also granted SSH access , however when i scan i receive the below error Scan Failed: SSH: bash -c: line 0: unexpected EOF while looking for matching `"" If i change the account used in TNI to the root account , it scans without issues. However due to security policies , this is not viable. Has anyone else had these issues and been able to resolve ? Cheers Tony

Unfortunately, we have not tested the program with such devices. Theoretically, this should be done via SSH, however we will try to explore this in the future.

How to scan a juniper device in TNI? it basically fails on ssh...uname command not available. Perhaps it it trying to gather info using linux command instead. Any help?

Gracias por tus comentarios. Se ha enviado una respuesta detallada al correo electrónico que utilizó. Hemos solicitado los resultados del registro avanzado junto con instrucciones para habilitarlo.

Después de actualizar a ultima versión y meter la licencia, realizado el escaneo duplica los dispositivos , uno con los datos que teníamos de la antigua versión y otro con la ip y ningún dato adicional , adjunto captura de uno de los equipos que detecta y duplica, misma ip misma mac,etc

Hello. We admit that currently there are some issues with Unix devices scanning. Our team is re-building the Unix agent and this and other problems should be solved in the future updates. As for now, unfortunately there is no temporary solution to fix that quickly.

I am currently testing the application in order to acquire it really soon in the future and I have some question. - When I scan a Linux computer, the information displayed about the RAM or VRAM for the gpu, is in MB (ex: 32 MB instead of 32GB). Is there something that I can do to fix this issue? - Do you intend to provide an agent for a Linux system in the next year? Thank you very much :)

Hello, You can observe this information in the Viewer&Reports tab in the Group Summary template and looking at Snapshot summary section. Otherwise, please go to the Table reports tab an create your own template with selecting Other information > Current user option, as it`s shown on a screenshot below.

Is there a way to put the current logged on user on the table reports page? I see an option to make a custom template and I added current user but it is empty.

Hello, While synchronizing with AD TNI receives various data that is store in AD. Therefore, if you added additional information into the description field in AD this should be displayed in TNI as well as soon as synchronization is done. If you have several AD domains then we would recommend adding them as separate groups(OUs). For more information please visit this page here: https://docs.softinventive.com/tni/user-manual/network-tree/synchronization-with-active-directory/

Good Day, Is it possible to pull data from AD, for example the computer account description field and map it to the asset properties description field? I believe we have added items to TNI manually. We have multiple AD domains. We would like to be able to added descriptions to AD but have this reflected in TNI and then be able to export or report on an asset and show the descirption. Is this possible. Regards